Frequently Asked Questions

In order to provide you with a clearer understanding of our services, here you will find the most frequently asked questions from our customers. If you have a question which isn't answered on this page, please contact us now.

How much does a stairlift cost?

As every staircase is different in dimensions and shape, the prices for a stairlift vary greatly. Due to this, it would be very difficult to quote prices on our website. What we can say is that Caledonian Stairlifts offer the most competitive prices in United Kingdom. For the customer this offers great value for money on both reconditioned and brand new stairlifts.

What kind of warranty does Caledonian Stairlifts offer?

All our products come with a standard One year's parts and labours warranty. This means that in the unlikely event your product breaks-down within 1 year of installation, we will send one of our fully qualified engineers out to fix it for you, free of charge. We also offer a life-time warranty on all of our products at a added cost.

Will I be pressured to buy?

The answer to this question is a definite NO. Here at Caledonian Stairlifts our policy is that the customer is under no obligation to purchase any product.

I need to have the stairlift installed ASAP, how can you help me?

Under certain circumstances it may be necessary for you to have your stairlift installed as soon as possible. Here at Caledonian Stairlifts we try our best to meet our customers needs. This means that if possible we will install your stairlift next-day after acceptance of a quote. Please note that this can only be done if explicitly requested by the customer. An example of when this would be done is for a customer who requires the stairlift on release from hospital.

How long will it take the engineer to install my stairlift? How will I know how to work it?

Installation does not normally take more than 2-4 hours. Our fully qualified engineers will install your product without making a mess and before leaving will demonstrate how to operate your product. You will also be provided with documentation on how to operate the product and how to identify simple problems such as a switch being turned off. Please note that certain products take longer to install than others. For instance, a through-floor lift usually takes 1-2 days.